FrankieKnowledge Digital Guest Incident Report

Guest Incident Report

Interactive, signature-ready incident & negative-feedback record

CEO submission target: 6:00 PM daily for immediate action

Hotel branding

Click to insert hotel logo Logo will appear centred at the top of the final report

Preferred hotel logo: 600 × 200 px PNG (transparent background preferred). Maximum recommended: 1200 × 400 px. Keep the logo horizontal where possible.

Report control

Incident Report No.

Status

Date & Time Reported

Prepared By

Guest & reservation details

Guest Name *

Booking ID *

Room No. *

Check-in Date *

Check-out Date *

Booking Source / OTA

Guest Contact

Guest Language

Incident Category

Incident & guest feedback

Date & Time of Incident

Location

Severity

Guest's Complaint / Feedback *

What happened? (Incident description)

Immediate impact on guest

Evidence / attachments / references

Investigation & corrective action

Initial Assessment / Root Cause

Investigation Findings

Immediate Action Taken

Guest Recovery / Service Recovery

Preventive / Corrective Action

Follow-up Required

Hotel Officer / Department

Action Due Date

CEO / Management Escalation

Closure checklist

Guest contacted / updated Corrective action completed Evidence logged Management reviewed

Guest acknowledgement & signature

The guest may sign with a finger, stylus or mouse. This signature acknowledges the record; it does not necessarily mean agreement with every statement.

Signature required

Guest Signature Date

Hotel Officer acknowledgement & signature

Person-in-charge confirms that the incident has been reviewed and recorded.

Signature required

Hotel Officer Signature Date

Digital signature handling: Signatures are embedded into the generated report image. For higher legal/compliance requirements, connect this workflow to your approved e-signature provider and document-retention policy.

Paperless workflow

Digital record flow: Enter → Investigate → Guest signs → Hotel Officer signs → Generate → Submit & Lock. The completed record can remain digital and be printed to PDF only when required. This prototype stores drafts locally on the device. The production FrankieKnowledge app should connect this workflow to secure cloud authentication, database, storage and audit logging.

PAPERLESS READY

Your Guest Incident Report is ready to be completed, signed, submitted and retained electronically.

Guest & stay information completed Incident details recorded Investigation & action documented Guest acknowledgement signed Hotel Officer acknowledgement signed Report reviewed

UNIQUE GRSE TOOLKIT™

Guest Recovery • Service Excellence • Incident Management

Final review

Complete the key fields, then generate the report.

Prepared digitally

GUEST INCIDENT REPORT

Guest Service • Incident & Negative Feedback Management

Guest Feedback & Incident

Investigation & Action

Guest Signature

Hotel Officer Signature